Top HVAC Technicians in Richmond VA | Guide
Written by Cole Summers at Automatic Climate in Richmond, Virginia.
Finding Comfort: Your Ultimate Guide to the Top HVAC Technicians Richmond VA Offers
Richmond, Virginia – a city known for its rich history, vibrant culture, and, let’s be honest, its distinct seasons. From sweltering summer humidity to surprisingly chilly winter snaps, having a reliable heating, ventilation, and air conditioning (HVAC) system isn’t just a luxury; it’s essential for comfortable living. But what happens when that essential system falters? Finding the right help quickly becomes paramount. This guide is your comprehensive resource for identifying the top HVAC technicians Richmond VA residents can trust. Locating truly skilled professionals among the many options requires diligence. You need technicians who understand not just the mechanics, but also the specific demands of Richmond’s climate.
The quest for the top HVAC technicians Richmond VA has can feel overwhelming. How do you sift through the listings? Who can you rely on for honest assessments and quality work? It’s more than just fixing a machine; it’s about ensuring your home remains a sanctuary, regardless of the weather outside. Companies like Automatic Climate HVAC & Air Conditioning, serving the Richmond area since 1983, exemplify the experience needed. We understand the frustration of a broken AC on a 95-degree day or a furnace failure during a freeze. Finding dependable top HVAC technicians Richmond VA shouldn’t add to your stress. This guide aims to simplify that process, empowering you with the knowledge to make an informed choice.
As the legendary inventor Charles Kettering once said, “High achievements always take place in the framework of high expectations.” This certainly applies when selecting HVAC services. You should expect professionalism, expertise, and reliability. Settling for less can lead to recurring problems, inefficient systems, and unnecessary expenses. Knowing what defines the top HVAC technicians Richmond VA provides is the first step towards achieving that comfortable and efficient home environment you deserve. Let’s delve into the crucial factors.
What Separates the Best? Key Qualities of Top HVAC Technicians Richmond VA
Not all technicians are created equal. Identifying the truly exceptional top HVAC technicians Richmond VA boasts involves looking beyond a simple phone listing. Several key indicators signal quality and reliability. These factors ensure you’re entrusting your home’s comfort system to capable hands.
Licensing and Insurance: The Non-Negotiables
This is the absolute baseline. Any legitimate HVAC contractor operating in Virginia must hold a valid license issued by the Department of Professional and Occupational Regulation (DPOR). This confirms they’ve met state requirements for knowledge and practice. Never hire an unlicensed individual – it puts you at significant risk. Furthermore, ensure the company carries adequate liability insurance and worker’s compensation insurance. This protects you financially in the unlikely event of accidental property damage or technician injury on your premises. Asking for proof of license and insurance is a standard request, and reputable companies, including those aiming to be the top HVAC technicians Richmond VA, will readily provide it. Automatic Climate, for instance, maintains all necessary licenses and insurance for your peace of mind.
Experience and Local Knowledge: Understanding Richmond’s Needs
Years in business often translate to valuable experience. A company that has served the Richmond area for decades, like Automatic Climate since 1983, has likely encountered and resolved nearly every type of HVAC issue specific to local homes – from older construction quirks to challenges posed by our humid summers and variable winters. Experience means technicians have seen it all, leading to faster diagnostics and more effective solutions. Finding top HVAC technicians Richmond VA involves looking for this deep-seated local expertise. They understand the common system types in the area and the typical wear-and-tear patterns influenced by our climate.
Certifications and Training: Commitment to Expertise
Beyond basic licensing, look for advanced certifications. NATE (North American Technician Excellence) certification is the gold standard in the HVAC industry. [16] Technicians must pass rigorous exams demonstrating real-world knowledge. While not mandatory, companies employing NATE-certified technicians showcase a commitment to higher skill levels. The top HVAC technicians Richmond VA often hold this certification. Continuous training is also crucial, as HVAC technology evolves rapidly. Ask potential contractors about their ongoing training programs to ensure technicians are up-to-date on the latest equipment and techniques, including energy-efficient systems and smart home integration.
Reputation and Reviews: Hearing from Your Neighbors
In today’s digital age, online reviews offer valuable insights. Check platforms like Google, Yelp, Angi, and the Better Business Bureau (BBB). Look for consistently positive feedback regarding professionalism, punctuality, quality of work, and fair practices. Pay attention to how the company responds to any negative reviews – a sign of good customer service. Don’t solely rely on online reviews; ask friends, family, and neighbors for recommendations. Word-of-mouth referrals are often the most reliable way to find the top HVAC technicians Richmond VA relies upon. Automatic Climate is proud of its customer reviews and long-standing reputation in the community.
Comprehensive Services: One Call for All Your Needs
Ideally, you want a contractor who can handle all aspects of your HVAC system. This includes installation, repair, routine maintenance, duct cleaning, and potentially indoor air quality solutions. Finding a company that offers a full suite of HVAC services saves you the hassle of finding different specialists for different jobs. The top HVAC technicians Richmond VA providers usually offer comprehensive service agreements, which can simplify maintenance and potentially save money. Automatic Climate provides a wide range of services, from AC tune-ups to geothermal installations.
Choosing the right team involves careful consideration. It’s about finding technicians who are not only skilled but also reliable and trustworthy. The top HVAC technicians Richmond VA will exhibit all these qualities, providing assurance that your home comfort is in good hands. Remember teh importance of vetting potential hires thoroughly.
When you choose HVAC contractor services, you’re making an investment in your home’s comfort and efficiency. Taking the time to verify credentials and experience ensures you partner with the best. The pursuit of the top HVAC technicians Richmond VA deserves this level of attention to detail.
InfoChart: Selecting Top HVAC Technicians in Richmond VA
Common HVAC Issues in Richmond Homes & The Importance of Maintenance
Richmond’s unique climate poses specific challenges for HVAC systems. Understanding common local issues can help homeowners identify problems early and appreciate the value of preventative maintenance performed by top HVAC technicians Richmond VA companies employ. Ignoring small issues can lead to major breakdowns, often at the most inconvenient times.
Humidity Havoc: AC Struggles
High summer humidity is a hallmark of Richmond weather. This puts extra strain on air conditioning systems, which not only cool the air but also dehumidify it. Common humidity-related problems include:
– Frozen Evaporator Coils: Often caused by restricted airflow (dirty filters) or low refrigerant, preventing proper heat exchange.
– Drainage Issues: The dehumidification process creates condensate. Clogged drain lines can cause water backups, leading to water damage and system shutdowns.
– Reduced Efficiency: Systems working overtime to combat humidity consume more energy and may struggle to reach the desired temperature.
Regular AC maintenance, including cleaning coils and clearing drain lines, is vital. Finding the top HVAC technicians Richmond VA offers means finding experts familiar with these humidity challenges.
Pollen and Air Quality Concerns
Spring and fall in Richmond bring beautiful scenery but also high pollen counts. This impacts indoor air quality and HVAC system performance.
– Clogged Air Filters: Pollen, dust, and other airborne particles quickly clog filters, restricting airflow and straining the system. This is perhaps the most common issue needing attention.
– Dirty Coils and Ducts: Particulates that bypass the filter can accumulate on evaporator and condenser coils, reducing efficiency. They can also build up in ductwork, circulating allergens throughout the home.
Frequent filter changes and professional duct cleaning services from qualified top HVAC technicians Richmond VA can significantly improve both air quality and system health.
Winter Wear and Tear: Heating System Stress
While not arctic, Richmond winters demand reliable heating. Common heating season issues include:
– Ignition Problems: Furnaces (gas or oil) may fail to ignite due to dirty sensors, faulty igniters, or pilot light issues.
– Heat Pump Challenges: Heat pumps work harder in colder weather. Low refrigerant or malfunctioning defrost cycles can impair performance. Emergency heat strips may run excessively, increasing energy bills.
– Uneven Heating: Often caused by ductwork issues, blocked vents, or an improperly balanced system.
Annual heating system tune-ups by top HVAC technicians Richmond VA are crucial for safety and efficiency before the cold weather hits.
The Undeniable Value of Preventative Maintenance
Regular maintenance is the single most important factor in prolonging HVAC system life and ensuring peak performance. [28] Think of it like changing the oil in your car. Benefits include:
– Improved Efficiency: Clean systems use less energy, lowering utility bills. [6, 21]
– Fewer Breakdowns: Technicians can spot and fix minor issues before they become major, costly repairs.
– Longer Lifespan: Well-maintained systems simply last longer, delaying expensive replacement. [28, 41]
– Enhanced Safety: Especially crucial for fuel-burning furnaces, maintenance checks for carbon monoxide leaks and other hazards.
– Better Air Quality: Clean filters and components reduce dust and allergens.
Most top HVAC technicians Richmond VA offer maintenance agreements (like Automatic Climate’s Comfort Club) providing scheduled tune-ups for both heating and cooling seasons. These plans often include priority service and discounts on repairs, making them a worthwhile investment. Adhering to HVAC maintenance tips is key to system longevity.
Investing in preventative care from skilled top HVAC technicians Richmond VA ensures your system is ready for whatever Richmond’s weather throws its way, keeping your home comfortable and your mind at ease. Don’t wait for a breakdown; schedule regular check-ups.
Maintenance Tips Chart: Keeping Your Richmond HVAC Healthy
The Service Call: What to Expect from Top HVAC Technicians Richmond VA
So, you’ve identified a potential issue or it’s time for maintenance, and you’ve contacted one of the top HVAC technicians Richmond VA companies like Automatic Climate. What should the service experience look like? Understanding the process helps set expectations and ensures you receive quality care.
Scheduling and Communication
Professional companies make scheduling easy, whether online or by phone ((804) 803-1983). They should provide a clear service window and potentially offer reminder calls or texts. Clear communication is key – they should listen to your description of the problem and explain their procedures. Look for companies offering after-hours or emergency services, as HVAC issues rarely happen at convenient times. Finding top HVAC technicians Richmond VA means finding responsive communicators.
Arrival and Professionalism
Technicians should arrive within the scheduled window, often calling ahead when they are on their way. Expect them to be in uniform, driving a marked company vehicle. They should be courteous, introduce themselves, and be prepared to wear shoe covers or use drop cloths to protect your home. Professionalism extends to respecting your property and cleaning up after the job is done. The top HVAC technicians Richmond VA pride themselves on a clean and respectful service experience.
Diagnosis and Explanation
For repairs, the technician will perform a thorough diagnostic process. This involves inspecting various components, using specialized tools (like pressure gauges, multimeters), and asking you questions about the system’s behavior. Once the issue is identified, a key trait of the top HVAC technicians Richmond VA is their ability to explain the problem clearly, in layman’s terms. They should outline the necessary repair(s), explain *why* they are needed, and provide a clear, upfront estimate for the work *before* proceeding. There should be no pressure, only information.
Repair or Maintenance Execution
Upon your approval, the technician will perform the agreed-upon work. They should have common parts available in their service vehicle to complete most repairs efficiently. For maintenance visits (AC tune-up or heating check), they will follow a detailed checklist, cleaning components, checking levels, tightening connections, and ensuring safe operation. Quality workmanship is paramount. The top HVAC technicians Richmond VA use proper techniques and quality parts.
Testing and Verification
After the repair or maintenance, the technician should test the system thoroughly to ensure it’s operating correctly and efficiently. They should check temperatures, pressures, and airflow, making any necessary adjustments. They should then explain what was done and confirm the system is functioning properly before leaving.
Invoicing and Warranty Information
You should receive a detailed invoice outlining the services performed and parts used. Reputable companies stand behind their work. Inquire about warranties on both parts and labor for any repairs completed. Companies like Automatic Climate offer a satisfaction guarantee. Knowing the warranty provides peace of mind. This transparency is expected from the top HVAC technicians Richmond VA employs.
As inventor Thomas Edison noted, “The value of an idea lies in the using of it.” Similarly, the value of choosing top HVAC technicians Richmond VA lies in the quality of the service experience they provide, from the initial call to the final verification. It should be smooth, transparent, and effective.
When you choose HVAC contractor services, pay attention to these process details. They often distinguish the truly professional outfits from the rest.
Ready for Reliable Comfort? Contact Richmond’s Trusted HVAC Experts!
Don’t wait for an HVAC emergency! Whether you need routine maintenance, urgent repairs, or are considering a system upgrade, trust the experienced top HVAC technicians Richmond VA has relied on since 1983. Automatic Climate offers:
Experience the Automatic Climate difference. We are committed to providing the reliable service expected from the top HVAC technicians Richmond VA.
Case Study: Richmond Family Beats the Heat
Challenge:
During a July heatwave, the Miller family’s air conditioner suddenly stopped blowing cold air. With temperatures soaring and young children at home, they needed fast, reliable help. They searched for the top HVAC technicians Richmond VA recommended online.
Solution:
They contacted Automatic Climate based on positive reviews and long history. A technician arrived the same day, quickly diagnosed a failed capacitor (a common issue), and explained the repair clearly. The technician had the part on hand.
Result:
Within two hours of the technician’s arrival, the capacitor was replaced, the system tested, and cool air was flowing again. The Millers were impressed by the prompt response, professionalism, and efficient service, confirming their choice of one of the top HVAC technicians Richmond VA. They also signed up for a maintenance plan to prevent future issues.
Beyond the Basics: Advanced Services from Top Richmond Technicians
While repairs and maintenance form the core of HVAC work, the top HVAC technicians Richmond VA offer more advanced solutions to enhance home comfort, efficiency, and health. As technology progresses, homeowners have access to smarter and more sustainable options.
High-Efficiency System Upgrades
If your HVAC system is over 10-15 years old, upgrading to a newer, high-efficiency model can lead to significant energy savings and improved comfort. [43] Modern systems boast higher SEER (Seasonal Energy Efficiency Ratio) ratings for cooling and AFUE (Annual Fuel Utilization Efficiency) ratings for heating. The top HVAC technicians Richmond VA can perform a load calculation (Manual J) to determine the correctly sized system for your home – crucial for optimal performance. Oversized or undersized systems are inefficient and wear out faster. [43] They can also discuss options like variable-speed motors and multi-stage systems that provide more consistent temperatures and better humidity control, contributing to the performance expected from reliable HVAC systems. [3]
Smart Thermostats and Zoning
Smart thermostats (like Nest or Ecobee) learn your habits and adjust temperatures automatically, saving energy without sacrificing comfort. Many can be controlled remotely via smartphone apps. [6] Zoning systems take this a step further, allowing you to control temperatures independently in different areas (‘zones’) of your home using dampers in the ductwork and multiple thermostats. This prevents overheating or overcooling unused rooms, enhancing comfort and efficiency. Experienced top HVAC technicians Richmond VA, like those at Automatic Climate, can install and configure these smart solutions.
Indoor Air Quality (IAQ) Solutions
Concerns about allergens, pollutants, and viruses have increased focus on IAQ. Beyond standard filters, top HVAC technicians Richmond VA can install advanced IAQ products:
– High-MERV Filters/Air Cleaners: Capture smaller particles like pollen, mold spores, and bacteria more effectively than standard filters. [13]
– UV Germicidal Lights: Installed within the HVAC system, these lights kill mold, bacteria, and viruses on coils and in the airstream.
– Humidifiers/Dehumidifiers: Whole-house units maintain optimal humidity levels (typically 30-50%), improving comfort and reducing issues related to dry air (winter) or excessive moisture (summer). [13]
– Ventilators (HRVs/ERVs): Heat Recovery Ventilators (HRVs) and Energy Recovery Ventilators (ERVs) bring fresh outdoor air into your home while exhausting stale indoor air, recovering heating/cooling energy in the process – crucial for tightly sealed modern homes.
Automatic Climate offers various IAQ solutions tailored to Richmond homes.
Geothermal Heating and Cooling
For ultimate efficiency and sustainability, geothermal systems use the stable temperature of the earth to heat and cool your home. While the initial investment is higher, geothermal systems offer incredibly low operating costs and a long lifespan. Specialized knowledge is required for installation and service. Some of the most forward-thinking top HVAC technicians Richmond VA, including Automatic Climate, offer geothermal expertise.
As technology advances, the capabilities of your home comfort system expand. Partnering with knowledgeable top HVAC technicians Richmond VA ensures you have access to the latest and most effective solutions for your specific needs. From basic repairs to cutting-edge installations, the right team makes all the difference. Consider these options when looking for the top HVAC technicians Richmond VA can provide.
The search for the best top HVAC technicians Richmond VA often leads to companies embracing innovation and comprehensive solutions like these. It pays to inquire about these advanced services during your selection process.
Frequently Asked Questions (FAQ) about HVAC Services in Richmond
1. How often should I have my HVAC system serviced in Richmond?
It’s recommended to have your heating system checked in the fall and your cooling system checked in the spring. So, twice a year. Regular maintenance by top HVAC technicians Richmond VA helps ensure efficiency, prevent breakdowns, and prolong lifespan. [28]
2. What are the signs my HVAC system needs repair?
Signs include strange noises (banging, grinding), unusual smells, weak airflow, uneven temperatures, the system cycling on/off too frequently, water leaks around the unit, or a sudden increase in energy bills. Contact top HVAC technicians Richmond VA if you notice these. [45]
3. How much does an HVAC service call typically cost in Richmond?
Costs vary depending on the company, time of day (emergency calls cost more), and the nature of the service (diagnostic vs. repair). Reputable top HVAC technicians Richmond VA like Automatic Climate provide upfront pricing after diagnosis but before starting work. Avoid companies unwilling to give estimates.
4. What is NATE certification and why does it matter?
NATE (North American Technician Excellence) is a non-profit certification proving a technician’s real-world working knowledge of HVACR systems. Choosing a company with NATE-certified technicians often means higher quality service and expertise. It’s a key indicator when searching for top HVAC technicians Richmond VA. [16]
5. How long does a typical HVAC system last in Virginia?
Most central air conditioners and furnaces last 15-20 years, while heat pumps might last 10-15 years, depending on usage and maintenance quality. Regular service from top HVAC technicians Richmond VA can extend this lifespan. [28, 41]
6. Should I repair or replace my aging HVAC system?
Consider replacement if your system is over 10-15 years old, needs frequent repairs, is inefficient (high energy bills), or if repair costs approach 50% of replacement cost. The top HVAC technicians Richmond VA can provide an honest assessment to help you decide.
7. What size HVAC system do I need for my Richmond home?
System sizing depends on square footage, insulation, window type/number, ceiling height, climate, and more. A professional contractor should perform a “Manual J” load calculation to determine the correct size. Incorrect sizing leads to inefficiency and problems. Rely on qualified top HVAC technicians Richmond VA for this. [43]
8. How can I improve my home’s energy efficiency related to HVAC?
Regular maintenance, changing filters, sealing air leaks in ducts and around windows/doors, adding insulation, using a programmable/smart thermostat wisely, and upgrading to high-efficiency equipment are key steps. Consult with top HVAC technicians Richmond VA for personalized advice. [6, 25]
9. Do maintenance plans or service agreements save money?
Often, yes. They usually cover the cost of annual tune-ups and may include discounts on repairs and priority service. Preventing major breakdowns through regular maintenance typically saves money in the long run compared to emergency repair costs and premature system replacement.
10. What is the difference between a heat pump and an air conditioner/furnace?
An air conditioner only cools. A furnace only heats (usually gas, oil, or electric). A heat pump can both heat and cool by reversing its refrigeration cycle. It moves heat rather than generating it (except for backup electric heat strips). Many Richmond homes use heat pumps or AC/furnace combos. The top HVAC technicians Richmond VA work on all types.
11. How often should I change my HVAC air filter?
For basic 1-inch filters, change monthly, especially during high-use seasons or if you have pets or allergies. Higher quality pleated filters (MERV 8+) might last 2-3 months. Check manufacturer recommendations and inspect monthly. A clean filter is vital for airflow and efficiency. [13, 42]
12. Can I perform any HVAC maintenance myself?
Yes! Homeowners can (and should) change air filters regularly, keep outdoor units clear of debris, vacuum indoor vents/registers, and check thermostat batteries. More complex tasks like cleaning coils, checking refrigerant, or inspecting electrical components should be left to trained top HVAC technicians Richmond VA. [28, 43]
13. Are duct cleaning services necessary?
Duct cleaning may be beneficial if there’s visible mold growth, rodent/insect infestation, or excessive dust/debris clogging the ducts. Routine cleaning isn’t always necessary if filters are changed regularly and the system is maintained. Consult with reputable top HVAC technicians Richmond VA for an assessment. [13]
14. What are some reputable HVAC brands?
Brands like Trane, American Standard, Carrier, Bryant, and Lennox often receive high marks for reliability in consumer reports and industry surveys. However, the quality of installation by top HVAC technicians Richmond VA is just as, if not more, important than the brand itself. [7, 31, 41, 43]
15. Does Automatic Climate offer emergency HVAC service in Richmond?
Yes, Automatic Climate understands that HVAC emergencies happen outside business hours. We offer after-hours service for urgent repair needs in the Richmond area. Call us anytime.
16. What’s involved in an HVAC tune-up?
A tune-up typically includes cleaning coils, checking refrigerant levels (AC/Heat Pump), inspecting electrical connections, lubricating moving parts, checking thermostats, inspecting ductwork (visual), checking safety controls (furnace), cleaning drain lines, and changing filters. Ask your chosen top HVAC technicians Richmond VA for their specific checklist.
17. How can I find licensed HVAC contractors in Virginia?
You can verify a contractor’s license status through the Virginia Department of Professional and Occupational Regulation (DPOR) website’s license lookup tool. Always verify before hiring any top HVAC technicians Richmond VA.
18. What does SEER rating mean for air conditioners?
SEER stands for Seasonal Energy Efficiency Ratio. It measures an air conditioner’s cooling efficiency over an entire cooling season. A higher SEER rating means greater energy efficiency. Current minimum standards vary by region, but upgrading to a higher SEER unit can significantly reduce electricity costs.
19. Are there rebates or tax credits for installing new HVAC equipment?
Yes, federal tax credits and sometimes local utility rebates are available for installing high-efficiency HVAC equipment like heat pumps, air conditioners, and furnaces meeting specific criteria. Ask your top HVAC technicians Richmond VA about current programs or check resources like ENERGY STAR. [6]
20. Why should I choose Automatic Climate for my Richmond HVAC needs?
With service since 1983, NATE-certified technicians, a commitment to upfront pricing, comprehensive services, excellent customer reviews, and a satisfaction guarantee, Automatic Climate strives to be among the top HVAC technicians Richmond VA residents trust for reliable, high-quality heating and cooling solutions. We prioritize your comfort and peace of mind.
Additional Resources & Further Reading:
Legal Disclaimer:
This article was drafted with the assistance of a Large Language Model, specifically Gemini, which was used for initial drafting and article outlining. The content was subsequently reviewed, edited, and fact-checked by a human writer to ensure accuracy, clarity, and adherence to editorial standards. While AI assists in the creation of this content, the human author(s) retain editorial control and full responsibility for the final content, including its accuracy and integrity. Readers should be aware that AI-generated content may present limitations, and the information provided should be considered with this in mind.
The information provided in this article is for general informational purposes only. While we strive to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the 1 article or the information, products, services, or related graphics contained in the article for any purpose. Any reliance you place on such information is therefore strictly at your own risk. 2 HVAC systems involve electrical components, refrigerant, and potentially natural gas; attempting repairs without proper training and safety precautions can result in injury, property damage, or voiding warranties. Always consult with a qualified and licensed HVAC professional, like those at Automatic Climate (https://www.automaticclimate.com/, (804) 803-1983), for diagnosis and repair of HVAC issues.
Our Trusted Partners
EXCELLENT Based on 1198 reviews Peggy PavellTrustindex verifies that the original source of the review is Google. There is no better business than Automatic Climate. They are professional, reliable, trustworthy and reasonable. Their service is the best!! My technician today was knowledgeable, polite and thorough!!
Owner's reply
Wow! Thank you so much for the kind words about Automatic Climate! We truly appreciate you taking the time to share your experience. We strive to provide the best service possible, and it means a lot to hear that Joe exceeded your expectations. We'll be sure to pass your compliments on to him. Thanks again for choosing Automatic Climate! Pamela MacEnteeTrustindex verifies that the original source of the review is Google. Ashante and Aaron came here for a routine maintenance and provided very thorough and friendly service! Always happy to be customers! Arelis VazquezTrustindex verifies that the original source of the review is Google. Good knowlege what he does he gets good explanation the thing that you need to improve for better service in your unit he is a expert. Nick VerhamTrustindex verifies that the original source of the review is Google. We have had an extremely poor experience with Automatic Climate. We had a maintenance service agreement plan with them. Our tech who performed the annual maintenance was great and professional, but the other techs and office staff were very frustrating to work with. Our HVAC stopped blowing cold air one week after our maintenance service. When the tech came out, I asked if it could be the blower motor and he said no. He then misdiagnosed the issue as a refrigerant leak and charged us $1500 for refrigerant and a leak test, which did not fix the issue. He also tried to upsell us on duct cleaning, even though our service one week prior had not indicated we had dirty ducts. Since he did not fix the system, we were without HVAC for an additional day and a half until a different tech would be available. The different tech was able to correctly diagnose and fix the issue, which was in fact the blower motor. I tried to call the office to discuss the billing for the work. I called 5 different times, each time having to explain my issue, and was told that someone would call me immediately. No one ever called me back and this went on for over a week and a half. Finally, I called and someone was able to explain the billing. They ended up charging us for the work that was required to fix the issue with no discount for the misdiagnosis, additional days without HVAC, or the MANY issues trying to get in contact with the office. The misdiagnosis was frustrating and mistakes happen, but the office is disorganized and poor at communicating with their customers especially when dealing with an issue. I would not recommend using Automatic Climate for HVAC services. Scot WirthlinTrustindex verifies that the original source of the review is Google. On time, efficient, polite, thorough
Owner's reply
Thank you for your feedback! We're glad to hear that our team was on time, efficient, and polite during your service. Eric BarnumTrustindex verifies that the original source of the review is Google. I have worked with several HVAC co since moving to Midlo in ‘11. Automatic Climate quickly became our servicer. They have been fantastic. At the end of June ‘23, one of 2 outside air handlers began acting odd so we scheduled an appt. I was expecting the usual crew but was surprised when a lone professional came one, Antonio. I want to note several things. I always have questions. While working, Antonio was pleasant and professional and got the work done and answered all my questions. He also uptalked the company to the point I was thinking, “Should I apply for a job here? Wow!” Besides fixing what turned out to be nothing, he found a warranty issue that would have been so easy to hide the weekend before the 4th of July. He got it done. Through it all, on a 98 deg day, Antonio painstakingly went through everything when it would have been so easy to not. I wouldn’t have known. The ethic demonstrated is a credit to the company. I want to note both the excellent service and professionals, like Antonio, who work here. Thank you. Timothy FergusonTrustindex verifies that the original source of the review is Google. Phillipe explained in detail about my old system and with his experience and knowledge of the Goodman unit. My spouse and I decided to have the York unit installed. Phillipe was very friendly and kind in the visit. The Ferguson Family Marlene HamptonTrustindex verifies that the original source of the review is Google. The technician was very knowledgeable about my system. He example all of what he would be expecting on the unit and how the system was working. I was very pleased with his visit. Kathy GrazianoTrustindex verifies that the original source of the review is Google. Nathan provided excellent service I as usual was very pleased with the serviceVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
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