After hours services
- The after hours diagnostic is $149 for residential and $224 for commercial. Any necessary repairs will be performed at regular rates, we do not charge overtime for these services.
- Scheduling the after hours service is based on availability. We do guarantee our Service Agreement and warranty customers service within 24 hours of the service request.
- Customer Service will respond to after hours messages and web forms from 8:00am until 9:30pm 365 days a year. Messages left after 9:30pm will be responded to at 8:00am.
If you require our assistance after hours, just call (804) 276-5127 and follow the telephone instructions. The message you leave will automatically page our on-call NATE Certified Service Technician who will respond to your emergency needs.