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Automatic Climate Inc.
5601 Biggs Rd. Richmond, VA 23224
(804) 803-1983
Estimates: [email protected]
Information: [email protected]
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EXCELLENT Based on 1198 reviews Peggy PavellTrustindex verifies that the original source of the review is Google. There is no better business than Automatic Climate. They are professional, reliable, trustworthy and reasonable. Their service is the best!! My technician today was knowledgeable, polite and thorough!!
Owner's reply
Wow! Thank you so much for the kind words about Automatic Climate! We truly appreciate you taking the time to share your experience. We strive to provide the best service possible, and it means a lot to hear that Joe exceeded your expectations. We'll be sure to pass your compliments on to him. Thanks again for choosing Automatic Climate! Pamela MacEnteeTrustindex verifies that the original source of the review is Google. Ashante and Aaron came here for a routine maintenance and provided very thorough and friendly service! Always happy to be customers! Arelis VazquezTrustindex verifies that the original source of the review is Google. Good knowlege what he does he gets good explanation the thing that you need to improve for better service in your unit he is a expert. Nick VerhamTrustindex verifies that the original source of the review is Google. We have had an extremely poor experience with Automatic Climate. We had a maintenance service agreement plan with them. Our tech who performed the annual maintenance was great and professional, but the other techs and office staff were very frustrating to work with. Our HVAC stopped blowing cold air one week after our maintenance service. When the tech came out, I asked if it could be the blower motor and he said no. He then misdiagnosed the issue as a refrigerant leak and charged us $1500 for refrigerant and a leak test, which did not fix the issue. He also tried to upsell us on duct cleaning, even though our service one week prior had not indicated we had dirty ducts. Since he did not fix the system, we were without HVAC for an additional day and a half until a different tech would be available. The different tech was able to correctly diagnose and fix the issue, which was in fact the blower motor. I tried to call the office to discuss the billing for the work. I called 5 different times, each time having to explain my issue, and was told that someone would call me immediately. No one ever called me back and this went on for over a week and a half. Finally, I called and someone was able to explain the billing. They ended up charging us for the work that was required to fix the issue with no discount for the misdiagnosis, additional days without HVAC, or the MANY issues trying to get in contact with the office. The misdiagnosis was frustrating and mistakes happen, but the office is disorganized and poor at communicating with their customers especially when dealing with an issue. I would not recommend using Automatic Climate for HVAC services. Scot WirthlinTrustindex verifies that the original source of the review is Google. On time, efficient, polite, thorough
Owner's reply
Thank you for your feedback! We're glad to hear that our team was on time, efficient, and polite during your service. Eric BarnumTrustindex verifies that the original source of the review is Google. I have worked with several HVAC co since moving to Midlo in ‘11. Automatic Climate quickly became our servicer. They have been fantastic. At the end of June ‘23, one of 2 outside air handlers began acting odd so we scheduled an appt. I was expecting the usual crew but was surprised when a lone professional came one, Antonio. I want to note several things. I always have questions. While working, Antonio was pleasant and professional and got the work done and answered all my questions. He also uptalked the company to the point I was thinking, “Should I apply for a job here? Wow!” Besides fixing what turned out to be nothing, he found a warranty issue that would have been so easy to hide the weekend before the 4th of July. He got it done. Through it all, on a 98 deg day, Antonio painstakingly went through everything when it would have been so easy to not. I wouldn’t have known. The ethic demonstrated is a credit to the company. I want to note both the excellent service and professionals, like Antonio, who work here. Thank you. Timothy FergusonTrustindex verifies that the original source of the review is Google. Phillipe explained in detail about my old system and with his experience and knowledge of the Goodman unit. My spouse and I decided to have the York unit installed. Phillipe was very friendly and kind in the visit. The Ferguson Family Marlene HamptonTrustindex verifies that the original source of the review is Google. The technician was very knowledgeable about my system. He example all of what he would be expecting on the unit and how the system was working. I was very pleased with his visit. Kathy GrazianoTrustindex verifies that the original source of the review is Google. Nathan provided excellent service I as usual was very pleased with the serviceVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Proudly Serving Central Virginia
Louisa County
Goochland County
Midlothian
Glen Allen
Chesterfield County
Powhatan County
Bon Air
Short Pump
Ashland
Hanover County
Richmond
Henrico County